Privacy Policy

Privacy Policy

This privacy policy sets out how Vivah South Africa uses and protects any personally identifiable information that you give Vivah South Africa when you use this website, www.vivah.co.za and , (“the Website”).

Vivah South Africa is committed to ensuring that your privacy is protected. Should Vivah South Africa ask you to provide certain personally identifiable information by which you can be identified when using this website then you can be assured that it will only be used in accordance with this privacy policy which will be updated by Vivah South Africa from time to time. You should check this page from time to time to ensure that you are happy with the changes. This policy is effective from 1 June 2017.

  1. Privacy

Vivah South Africa will use the personally identifiable information (PII) that Vivah South Africa collects about you lawfully in accordance with all applicable data protection laws enacted in South Africa from time to time.

This Policy explains what information Vivah South Africa collects on the Website, how Vivah South Africa uses, stores and or shares this information, and how such information is maintained by Vivah South Africa. This Policy only applies with respect to the information collected on the Website and not in respect to links that is contained on the website.

This Policy ensures that any PII that you provide Vivah South Africa will remain private and secure. Vivah South Africa will not collect sensitive information about you without your consent. You can check and update the information that Vivah South Africa holds about you by contacting Vivah South Africa using the contact information on the Website.

  1. Types of Information Vivah South Africa collects

Vivah South Africa collects the following PII from you:

2.1     internet usage information, including your Internet Protocol address (“IP Address”), browsing habits, click patterns, unique user ID, version of browser software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the Website, and the dates and times that you visit the Website, paths taken, and time spent on sites and pages within the Website;

2.2   additional information that you may provide on a voluntary basis, such as demographic information or information related to your favourite social networking site (eg. the site name, address and description), or information relating to your participation in competitions, promotions, surveys, and/or additional services. To purchase our goods or services you may be requested to provide any or all of the following information: first and last name, postal address, e-mail address, date of birth, telephone number and details of a payment mechanism, such as credit card details.

  1. The purpose for which Vivah South Africa collects the this information

As stated above, all PII that is retained by Vivah South Africa, is retained in confidence and in accordance with applicable data protection laws in South Africa.

We collect the information provided by you to (a) automatically provide you with the latest version of the Vivah South Africa application on your system; (b) remember your information so that you will not have to re-enter it during your visit or the next time you access the Website; (c) monitor aggregate Website usage metrics such as total number of visitors and pages accessed; (d) recommend such of our products to you which Vivah South Africa believe you might like based on your browsing history; and (e) track your entries, submissions, and status in any promotions or other activities in connection with your usage of the Website; (f) enforce our Terms and Conditions.

Vivah South Africa uses your Personal and Corporate Details to greet you when you access your account, to manage and administer your use of the Website and fulfill our contractual obligations, including to verify your identity when transacting with Vivah South Africa or our business partners;

Vivah South Africa uses your Contact Details to verify your identity and to inform you of facts relating to your use of the Website (ie to ensure that you receive your products, to facilitate communication between you and our business partners from whom you may have made your purchase, notifications regarding major updates or content you have posted or downloaded from the Website, customer service notifications, and to address copyright infringement or defamation issues). We may also use your Contact Details to inform you of competitions, promotions and special offers from Vivah South Africa and/or its partners and/or affiliates, but only if you have give your prior consent to receiving such communications.

Vivah South Africa uses your Transaction Details to keep transaction records and to comply with our other obligations and enforce our rights as per the Terms and Conditions. We may also use these details to notify you about products or special offers you may be interested in, but only if you have consented to receiving such communications from Vivah South Africa and to, on an aggregated anonymous basis, track sales, conduct market research and in so doing improve our product selection and services generally.

Vivah South Africa may use any Additional Details provided by you to enhance and personalize your browsing experience on the Website and for such other purposes as may be indicated to you at the time you agree to provide such additional details.

Vivah South Africa uses a Third Party Details to be able to deliver the product you purchased for such third party to him/her and to contact such third party if need be to ensure delivery to him/her. We will not use such Third Party Details for any other purpose. We will never sell or rent your personal information to anyone else for their marketing purposes without your consent.

Vivah South Africa always reserves the right to disclose PII in order to: (a) comply with applicable laws; (b) respond to governmental enquiries (or enquiries from a legal, governmental or quasi-governmental or local authority agency or Internet protection agency of any type); (c) comply with a valid legal process or procedure; or(d) protect our rights or property, this Website, and/or other users of this Website.

Please note that as part of any information sharing which Vivah South Africa lists above, Vivah South Africa may send your information internationally. Different countries offer varying levels of protection of personal information. By submitting information to us, you acknowledge that provided Vivah South Africa have used your data in the ways set out in this Policy, Vivah South Africa cannot be held responsible for any use of your data by third parties who receive and process your data. We undertake to make every effort to ensure that your PII is processed only for the purpose set out above, and for no other purpose.

  1. Widgets and Cookies

Vivah South Africa uses “Cookies” (which is specific technology that is used to register user preferences associated with the use of a particular website.) Cookies allow the website publisher to do useful things like find out whether the computer (and probably its user) has visited the website previously. Vivah South Africa may also make use of Widgets are interactive mini-programs that run on our Website to provide specific services from another company (e.g. displaying the news, opinions, music, etc.) and these widgets may collect certain of your personal information (eg. your email address). Cookies may also be set by the widget to enable it to function properly.) The information stored in the Cookie is used to identify you and enables Vivah South Africa to track the pattern of behavior of visitors to the Website so that Vivah South Africa can provide a more efficient and personalized service. You can usually modify your browser to prevent cookie use – but if you do this, the service (and the Website) may not work properly. As stated above, most of our business partners (e.g. advertisers) use their own Cookies and/or widgets on our Website and Vivah South Africa has no access to or control over such cookies or widgets. Information collected by any such cookie or widget is governed by the privacy policy of the company that created it, and not by Vivah South Africa. This Policy covers the use of cookies and widgets used by Vivah South Africa only and does not cover the use of cookies or widgets by any third party advertisers on the Website.

  1. Security and retention

Vivah South Africa has put in place a number of measures to ensure that your PII is secure, including Payfast South Africa/securenet/paypal technology to process payments, and password protection on user accounts. However, any one who may have access to your Vivah South Africa account will also be able to access your PII. Vivah South Africa uses computer safeguards such as firewalls and data encryption, enforces physical access controls to its buildings and files and authorizes access to personal information only for those employees who require it to fulfill their job responsibilities.

You should not divulge your Account password to anyone. We will never ask you for your password in an unsolicited telephone call or e-mail. YOU ARE RESPONSIBLE FOR MAINTAINING THE SECRECY OF YOUR UNIQUE PASSWORD AND ACCOUNT INFORMATION AT ALL TIMES.

If you are a legal entity and not an individual, Vivah South Africa will liaise only with your named contact or alternative contact provided by your named contact. It is your responsibility to let Vivah South Africa know of any changes to your named contact. The PII which Vivah South Africa hold will be held securely within our systems in accordance with our internal security policy and the law.

Unfortunately, transmitting data over the internet cannot be warranted to be 100% secure and whilst Vivah South Africa takes all reasonable precautions to safeguard this information, Vivah South Africa may be unable to prevent unauthorized access to such information by third parties or inadvertent disclosure of such information during transit and Vivah South Africa are not responsible for any actions taken by such third parties. You acknowledge this risk when communicating with and transacting on the Website.

  1. Transfer in Certain Circumstances

If there is a sale, merger, change in control, transfer of substantial assets, re-organization or liquidation of Vivah South Africa, then, in Vivah South Africa’s sole discretion, Vivah South Africa may transfer, sell or assign information collected on and through this Website (including, without limitation, PII and other information), to one or more relevant third parties.

  1. Non personal information

Notwithstanding anything contained in this Policy regarding your information, the following information is not regarded as personal information for purposes of this Policy:

7.1 Permanently de-identified information that does not relate and/or cannot be traced back to you specifically. We may compile, use, share and otherwise process such information as Vivah South Africa deems fit.

7.2 Non-personal statistical information collected and compiled by us. We own and retain all rights in such information

7.3 Information which you have provided voluntarily in an open, public environment or forum including (without limitation) any blog, chat room, albums, community, classifieds or discussion board. Because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this Policy. Since such public environments are accessible by third parties, it is possible that third parties may collect and collate and use such information for their own purposes and you should accordingly be careful when deciding to share any of your personal information in such public environments

  1. Customer Service

If you have any questions or concerns, please feel free to contact Vivah South Africa at email address info@vivah.co.za

  1. Changes to this Policy

Please note that this Policy forms part of the Terms & Conditions for use of this Website and forms part of the Agreement between you and us. We review this Policy from time to time, to ensure that it reflects how Vivah South Africa uses your information, and accordingly Vivah South Africa may, from time to time, amend this Policy, in whole or part, in our sole discretion. Any changes to this Policy will be effective immediately upon the posting of the revised policy on the Website.

In the event of any material change to this Policy, Vivah South Africa will announce the change either: (a) on the home page of the Website, or (b) by email, if Vivah South Africa have your email address. However, in any event, by continuing to use the Website following any changes, you will be deemed to have agreed to such changes. Accordingly, please review this page frequently so that you are aware of any changes.

We require you to please read this Policy carefully. By accessing or using the Website, you acknowledge that you have read all of the terms of this Policy and the Website’s Terms and Conditions, and that you understand, accept and agree to be bound by, all of the provisions of this Policy and the Terms and Conditions.

 

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